Understanding Responsible Gaming
Responsible gaming means treating online gaming as a form of entertainment rather than a way to generate income or solve financial difficulties.
SUPER996 encourages members to understand how much time and money they are comfortable using before participating. Decisions should remain voluntary, informed and within a personally affordable limit.
Set Boundaries Before You Play
Establishing clear limits can help keep your experience balanced and manageable.
- Decide on a personal entertainment budget in advance.
- Only use funds that you can comfortably afford to lose.
- Set a time limit and take regular breaks.
- Avoid playing when upset, stressed, tired or under the influence of alcohol.
- Do not borrow money or use essential household funds.
- Never chase losses by increasing your spending.
The best limit is one decided calmly and followed consistently.
SUPER996 Responsible Gaming GuidanceRecognising When to Take a Break
A change in behaviour, mood or financial control may be a sign that gaming is no longer remaining recreational.
Spending more time or money than planned
Trying to recover previous losses
Hiding gaming activity from family or friends
Borrowing money to continue playing
Feeling anxious, frustrated or unable to stop
Neglecting work, relationships or responsibilities
If any of these signs feel familiar, stop playing and consider speaking with someone you trust or an independent professional support service.
Protecting Minors
SUPER996 content and member services are intended only for adults aged 18 years or older. Minors must not register, access a member account or participate in any age-restricted activity.
Help protect your household
- Keep usernames, passwords and verification codes private.
- Do not leave an active member account unattended.
- Log out after using a shared computer or mobile device.
- Use device-level parental controls where appropriate.
- Do not save account credentials on a shared device.
Cooling-Off and Self-Exclusion
Members who need time away may contact SUPER996 Member Support to ask about available account restrictions, temporary cooling-off options or account closure.
When requesting a restriction, provide accurate account information so the support team can identify the correct member account and explain the available process.
Responsible Gaming Support in Australia
Independent and confidential support is available across Australia for individuals, friends and family members affected by gambling-related harm.
Professional online and telephone support available 24 hours a day, 7 days a week.
1800 858 858 VISIT SUPPORT WEBSITE → NATIONAL REGISTER BetStop AustraliaLearn about the Australian National Self-Exclusion Register and available support.
Self-Exclusion Information VISIT BETSTOP →These services are independent of SUPER996. External website terms, availability and eligibility requirements may apply.
Your Decisions Matter
Responsible gaming begins with honest awareness. Regularly review your spending, playing time and emotional response. If gaming stops feeling enjoyable, the right decision is to pause.
SUPER996 encourages members to make use of support resources early rather than waiting for a concern to become more difficult to manage.